Refund policy

Return & Refund Policy

Last Updated: 06/06/2026

At mykaya.in , customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request must be initiated within [20 DAYS] of receiving the order.
The item must be unused, unworn, and in its original condition.
The product must be returned with all original packaging, tags, labels, accessories, manuals, and any complimentary items received.
A valid proof of purchase, such as the order number or invoice, must be provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must submit a return request within [20 DAYS] from the date of delivery.

Once your return request is approved, you may be required to ship the item back or arrange for pickup within [20 DAYS] of receiving return instructions.

3. How to Initiate a Return

To request a return, please contact our customer support team at sbpl9010mayankk@gmail.com with the following details:

Full Name
Order Number
Product Name(s)
Reason for Return
Photographs of the item, if applicable

Our team will review your request and provide further instructions.

4. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method used for the purchase.
Refunds may take up to 20 days to reflect in your account, depending on your bank or payment provider.
If the original payment method is unavailable, we may offer an alternative refund method in accordance with applicable laws.

Shipping charges, gift wrapping fees, and other service fees may be non-refundable unless the return is due to our error.

5. Exchange Options

We offer exchanges for eligible products in the following situations:

The item received is defective or damaged.
The wrong product was delivered.
A replacement is requested for a different size or variant, subject to stock availability.

Exchange requests must be made within [20 DAYS] of receiving the order.

If the requested replacement item is unavailable, we may offer a refund or store credit, as applicable.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect item, please contact us

To help us resolve the issue quickly, please provide:

Your order number
Clear photographs or videos of the product and packaging
A description of the issue

After verification, we will arrange a replacement, exchange, refund, or another appropriate resolution at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, and operational reasons, certain products may not be eligible for return or exchange, including but not limited to:

Personal care and hygiene products that have been opened or used
Perishable goods
Customized or personalized items
Gift cards and digital products
Products marked as "Final Sale" or "Non-Returnable" on the product page
Any item returned without original packaging or required accessories

Please review individual product descriptions for any category-specific return restrictions.

8. Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or incomplete order, mykaya.in will bear the return shipping costs.
For returns due to a change of mind, incorrect selection by the customer, or reasons unrelated to product defects, return shipping charges of 100rs may apply and may be deducted from the refund amount.
In certain cases, customers may be required to arrange and pay for return shipping as communicated by our support team.